As the Allmach Customer Service Team Leader, Betty believes communication is at the heart of all customer interactions and ultimately resulting in a positive experience.

“For me, communication is key” says Betty “This extends across my team - communicate as much as possible: email, call, SMS. We have so many ways to communicate today, so why not use them all? When customers are kept up to date, everything goes well. In fact, I’d rather over-communicate than not communicate enough. I take being called a chatterbox as a sign of doing things right!”

Having worked previously in a variety of customer facing roles, Betty believes communication is the glue binding everything together. Holding herself to a high standard, this ethos extends to her team, with setting clear expectations and communicating these to her team and to customers.

This dedication to customer satisfaction is one reason why Allmach has a reputation as a leader in providing high-quality piping solutions in the industry.

Bridging Departments: The Critical Role of Customer Support in Allmach’s Workflow

As well as leading the Customer Service team at Allmach, Betty also heads up a team of estimators. Her teams play a crucial role in linking sales, estimation, and warehouse despatch, ensuring a seamless workflow. The Estimation Team processes orders, provides quotes, and manages communication between departments. This integration is vital for delivering efficient and timely piping solutions.

By coordinating closely with sales and operations, Betty's team ensures that customer expectations are met and often exceeded. The consolidation of Allmach's warehouses has further streamlined operations, reduced lead times and enhanced customer experience.

This cohesive approach highlights Allmach's dedication to being a solution-focused provider of piping products, with customer satisfaction at its core.

A recent example of this kind of inter-departmental synergy is Allmach’s recent move to a new and larger warehouse premises at Moorebank NSW. Once again, communication was high on the team’s agenda.

“The consolidation of three Sydney warehouses into the new Moorebank premises was a huge task, with so much communication back and forth between our customers and warehousing teams” reflects Betty.

“My team made sure to set expectations with our customers, emphasising that the move of consolidating three warehouses into one central location ultimately serves the customer better, with faster turnaround and greater overall efficiency. Because of the open dialogue with our customers, our team was able to iron out any kinks in the process and continue giving our customers a positive experience with their orders during this time”.

Embracing Work/Life Balance at Allmach

Allmach has always been a company focused on family and community values. The company seeks to harmonise work/life balance as much as possible, something Betty is grateful for.

“I’m an early bird naturally, so I love being here from 6am - 3pm. It means I can focus on my work in the hours that suit me and fits well with my personal life and raising a young child. It works out so well. I appreciate the flexibility Allmach offers to allow me to perform my best at work which leaves me energised for my family”.

This arrangement allows Betty to perform at her peak:

“I feel so happy when my work and home life are in sync. It keeps me passionate about the work I do, the team I support and manage, and keeps me solution focused for my customers. You always have to think on your feet, and my team feeds off my energy – it’s always go-go-go!” laughs Betty.

It's this kind of dedication and energy that has seen Allmach’s customer satisfaction ratings achieve constant 8 – 9 ranges out of 10, something Betty and her team are happy to be part of.

“When customers provide us with feedback using terms like ‘outstanding’ and ‘very responsive’, it means we’re doing the right thing by them. That is so important to me, and to Allmach”

Simplifying Solutions: How The Allmach Catalogue Enhances the Ordering Process

Turning our attention to the up-coming release of Allmach’s new and comprehensive Piping Guide product catalogue is something the Customer Support Team are highly excited about:

“I cannot wait for this to go out! It will appeal to customers who like the convenience of picking up a catalogue rather than searching online, but also helps educate so many customers of our extensive product range. It provides better collaboration between Customers, Sales, our Customer Relations team and Warehousing and Despatch” says Betty “We’re all so excited about the positive impact the catalogue will bring”

The introduction of the new Allmach Piping Guide marks a significant enhancement in the customer ordering process. It provides a comprehensive overview of the available solutions, enabling customers to make informed decisions quickly. The guide also supports internal training and customer education, showcasing Allmach's commitment to excellence.

The Essential Role of Customer Service at Allmach: Streamlining Solutions with Comprehensive Support

At Allmach, the essential role of customer service is evident in their unwavering commitment to driving customer satisfaction. Under the leadership of Betty Collopy, the Customer Service Team Leader, the team excels in bridging departments for seamless operations, enhancing the overall customer experience, and ensuring that every interaction is positive and productive.

Betty and her team's dedication, enthusiasm and energy not only foster long-term customer loyalty but also solidifies Allmach's reputation as a leader in the industry. Through their solution-focused approach and exceptional communication, Allmach continues to set the standard for excellence in customer service.

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