Training, Support, and Service: More Than Just Sales

When other competitors treat sales as a basic transactional exchange, Curtis takes a different approach. Not because he’s working from a sales training manual, but because Curtis treats customer service the way he would like to be treated.

One example of this ethos is how Curtis has a “whole-service” mindset. He’s often seen meeting customers on-site.

"It’s not just taking orders over the phone or by email. I go out to site, deliver tooling, and run training with installers. It makes sure everything is being done right, helps eliminate human error, and gives customers confidence in how the product is being used" says Curtis.

This level of support helps customers avoid costly mistakes, reduces downtime, and builds confidence in the piping systems they’re using. For Curtis, it’s not just about selling a product; it’s about making sure the product works optimally in the real world.

Market Shifts: Copper on the Decline; Stainless Steel Surges

Over the past decade, Curtis has also witnessed major shifts in the piping market. One of the most noticeable changes has been the decline in copper piping systems as prices skyrocketed due to decreased production levels and the issues around theft. Stainless steel pipe has stepped up as the preferred alternative, particularly for large-scale projects. Allmach’s stainless steel pressfit piping system is now front and centre in Curtis’s conversations with customers, offering unmatched reliability and value where copper once dominated.

On this topic, Curtis believes the value of these alternatives to copper are both functional and economic:

"The rise in copper prices has really shifted the market to stainless steel. More of my customers are moving away from copper partly because it’s just too expensive now. Stainless pressfit systems like Surepress are becoming the go-to for a lot of projects."

Recent Wins: Supplying Western Sydney Airport Metro

A recent career highlight for Curtis was securing the Western Sydney Airport Metro project; a win that came down to more than numbers on a quote. “Winning the Western Sydney Airport Metro project was all about long-term relationships and trust,” he says. “We were up against much cheaper pricing from competitors, but because of our history and the consistency of what we’ve delivered, the customer chose us.”

That loyalty reflects Curtis’s hands-on approach. “We don’t just supply products; we check in during and after projects to keep things on track,” he explains. It’s that extra involvement that turns major projects into lasting partnerships.

The Real Reasons Why Quality Assurance and Certifications Matter to Customers

In speaking with Curtis, we find there’s also a deep dedication to processes to keep relationships strong. For Top Tier clients, quality assurance is just as important as factors such as product range, reliability and value. Allmach’s ongoing commitment to certifications and internal QA processes give customers confidence that systems will perform as promised, while being backed by WaterMark and ActivFire certifications. Customers can have confidence that Surepress is the only stainless steel pressfit system in Australia with both AGA and DVGW certification in one system; a unique combination only made possible by Allmach’s stringent quality assurance. programmes.

“Having our QA processes and certifications in place gives customers real confidence, especially the Top Tiers,” Curtis says. “They know the products meet the standards, and combined with training, it helps reduce risks of installation errors or costly failures.”

Allmach’s on-going commitment to living the ISO9001 principles goes beyond certification. It’s what makes the organisation strive for excellence and strongly supports all departments within Allmach, including Account Management.

The Passion of Working in An Australian Owned and Operated Company

When asked what makes Allmach different, Curtis doesn’t hesitate: it’s the people behind the brand. Being family-owned, the company has a genuine passion that flows through everything it does. Customers feel it, employees feel it, and Curtis has spent the past 10 years living it. For him, Allmach isn’t just a workplace; it’s a team committed to doing the right thing, every time. And that, he believes, is why customers continue to see Allmach not just as a supplier, but as a trusted partner.

Curtis sums it up simply: “Customers don’t just remember the products we sell, they remember how we make them feel supported. That’s what keeps them coming back.”

To find out more about the products or anything else mentioned in this article, visit www.allmach.com.au to learn more. Experience the Allmach difference for yourself.

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