Our commitment to continuous improvement and a strong NPS (Net Promoter Score) reflect the trust and satisfaction customers place in our service and technical expertise, as we constantly refine our processes to exceed expectations.
Our team lives by the values of Service, Ownership, Drive, and Honour, which guide how we approach every aspect of our work. From delivering quality products to providing exceptional service and community support, these principles help set Allmach apart as a leader in the piping industry.
Continuous Improvement: A Customer-First Approach
At Allmach, continuous improvement isn’t just a philosophy—it’s ingrained in everything we do. Our ISO 9001 certification reflects this dedication, ensuring we meet the highest quality standards. This certification, based on pillars including Customer Focus, Leadership, and Continuous Improvement, underpins our dedication to delivering high quality products and services. We believe that even small, consistent improvements each day can lead to significant long-term gains. That’s why we constantly refine our processes, aiming for excellence at every touchpoint. Beyond ISO 9001, our piping products are also certified by WaterMark, ActivFire and FM Approvals, solidifying our position as a trusted provider.
With over 30 years of experience, we prioritise a seamless customer experience. Our recent high NPS scores reflect our dedication to customer service, with clients commending our reliable support and timely solutions. Customers often refer to our Customer Support Team as Allmach’s “secret sauce,” reminding us of the importance of listening and responding to client needs. By focusing on customer satisfaction, we strengthen relationships and enhance the overall experience, ensuring our clients feel valued and supported at every stage.
An Unwavering Commitment to Quality and Safety
At Allmach, safety is at the forefront of everything we do. Whether it’s our day-to-day operations or the products we deliver, we ensure that quality and safety go hand-in-hand. Our unwavering commitment to these principles is reflected in every aspect of our business, from the materials we use to the certifications we hold. As our CEO Geoff Pugh emphasises, “If we only get one thing right, it’s to make sure everyone goes home at the end of the day safely.” This guiding motto drives our culture and reinforces our dedication to creating a safe working environment.
With the recent consolidation of three facilities along the southeast coast into a single warehouse location in Moorebank, NSW, we’ve established a safer, more efficient working environment. This expansion allows us to streamline operations, improving both safety for our team and efficiency for our customers. It’s a win-win that reflects our dedication to continuous improvement.
The notion of safety and continuous improvement has been a constant theme for Allmach. Our commitment to ISO 9001 certification is our promise to continually enhance our offerings, creating innovative, high-quality solutions that boost efficiency and reduce costs for our customers. This resolve to quality and safety is the key to our success in the industry.
At Allmach, strong supplier relationships ensure high product quality, supply chain assurance, and customer confidence. Built on trust, these relationships are key to our success. Our leadership team regularly visits suppliers to ensure quality and certifications are in line with our quality and safety standards.
Building Stronger Communities – Allmach’s Contribution
At Allmach, we believe that communities help one another, and as a family-owned business, we are committed to giving back to the wider community. Our values of Honour and Service extend beyond our operations, guiding our efforts to support those facing challenges beyond their control.
Each month we focus on providing help across a range of charitable services, including disaster relief, health and mental well-being. By pledging our resources and efforts to these initiatives, we strive to make a meaningful impact in the lives of those who need a compassionate helping hand to overcome adversity.
Our pledge to community support goes beyond merely reflecting our business values; it's a fundamental part of who we are as a family at Allmach. Together, we aim to build stronger communities and foster a spirit of collaboration and support that elevates everyone around us.
Vital Stats Across a Company That Shows No Signs of Slowing Down
To conclude this article, we've highlighted some of the notable accomplishments from Allmach's 30+ year history.
Here are some of the achievements so far:
• Celebrating 31 years and counting!
• Growing from 3 to 40+ employees
• Expanding from 1 shed to 3 warehouses across 3 states
• Evolving from PVC and steel piping to 4 specialised piping product systems
• Proudly Serving as the sole distributor of Surepress™ pressfit and Gardus™ Dual Containment Hose in Australia and New Zealand
• Securing major infrastructure projects and partnerships, including Sydney Water and Sydney FC Football stadium
• Accumulating over 141 years of combined experience and expertise
• A Passion for piping instilled in even the youngest piping family member – including Theodore Pugh at 3 years of age!
Thank you for being an integral part of the Allmach journey. Your support has been key to our 30+ years of delivering purpose-driven piping, and you are essential to our continued growth.
Sincerely,
Team Allmach.
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